HigherGround Tech Support

An experienced technician will quickly resolve your PC or Macintosh-based problems remotely or in person.

Computer Security & Support Services

About HigherGround Media Design

HGMD offers professional Website Design and Website SEO Services for your business or organization at a reasonable price.

About RH Wakeland

RHW-Profile-Pic2-v2We are in Dickinson near the city of Houston, Texas. RH Wakeland, our founder, has been providing quality Web Site Design and Hosting Solutions to Bay Area Houston, and Greater Texas since 2001. Early in 2005, RH created a knowledgeable team of designers and started HigherGround Media Design (HGMD). With RH's inexpensive but quality solutions, we are sure that you will find that we can be compatible with your budget no matter what type of project you are creating.

We are sure to give your business or organization the

"Better Business Image"

normally associated with much larger companies through professional design and development. 

We also offer quality website hosting and promotional marketing services to enhance your business footprint on the internet and locally. Why go through another party for your website hosting and search engine optimization services when we can do it all right here? 

Business Branding

Better Business Image

Your brand is the sum of how and what you convey to your targeted audience (clients, customers, patients, members). The better you communicate your understanding of that audience's interests, needs and desires, the stronger your brand.

Since your audience sees your business or organization in many mediums - in print and on the web – it is essential to create a brand experience that imparts a consistent message across all those mediums.

Each use of your branding, whether in print, on the web, or in other media, reinforces your message and makes a lasting impression on your audience.

Consistency in design is essential to enhancing the strength, and resulting effectiveness, of your brand in connecting with your audience.

HigherGround Media Design specializes in brand development – from the creation of the brand image with logo design to corresponding print and website development and design.

Let us be your brand specialists!

Computer Security & Support Services

Computer Technical Support Services for Your Home and Business

Computer Security & Support Services HGMD Services

Remote Home Standard

$32.99 / 1 year

  • Support for 1 Computer (PC or Mac)
  • Expert Technician
 - Phone & Text Support
  • PC Matic PRO Endpoint Suite
    • Superior Security
    • PC Matic Pro Adblocker
    • Automated PC Maintenance
    • Unlimited Computer Tune-Ups

Remote Home Premium

Secured Private Email
$52.99 / 1 year

  • Support for 1 Computer (PC or Mac)
  • Expert Technician
 - Phone & Text Support
  • Secure Password Management (Last Pass, 1 user Account)
  • PC Matic PRO Endpoint Suite
    • Superior Security
    • PC Matic Pro Adblocker
    • Automated PC Maintenance
    • Unlimited Computer Tune-Ups
  • Personal Domain Name Registration (.com)
  • Personal Email Account (1 Account, 1 Computer, 5 GB)

ONLINE COMPUTER BACKUP SERVICE

$59.99 1 PC / 1 YEAR

  • Complete Hard Drive Backup
  • All files Retrievable from Online Server
  • SSL Secured Backups
  • Phone & Text Support
  • Retention Policy: Keep all versions for (7 days)
  • Backup by event, backup every hour.
  • Option Backup external hard drive when connected (Entire Disk)

Equipment Repair

FLAT RATE REPAIR SERVICES: $80 hr.
  • Desktop & Laptops Repairs
  • All Apple Computer Repairs & Laptops
  • All Mobile Devices Repairs
  • LaserJet Printer Repair

Repair Warranty

  • 6 Month Warranty on Mobile Devices
  • 12-Month Warranty on Apple & PC Computers, Laptops
  • 6-Month Warranty LaserJet Printers

Premium Business Maintenance**

Quarterly Plan: $255 / 3 months

  • Houston Areas Only: Onsite Services
  • Support for All Your Business Computers (PC or Mac)
  • Expert Technician
 - Phone & Text Support
  • Spyware Removal - Virus Removal
  • Computer Repair Onsite/Offsite
  • Software Upgrades
  • Cable/DSL/Fiber Setup
  • Wireless LAN Setup / Router Administration
  • Firewall Installation
  • Network Wiring++
  • Rack Mount Networking Equipment

Remote Business Standard

Computer Security & Remote Support
$45.99 1 pc-mac / 1 year

  • Remote Technical Support via Direct Remote Access
  • Support for 1 Computer (PC or Mac)
  • Expert Technician
  • Phone & Text Support
  • Optional (Secure Password Management) Last Pass, 1 user Account Setup
  • PC Matic PRO Endpoint Suite
    • Superior Security
    • PC Matic Pro Adblocker
    • Automated PC Maintenance
    • Unlimited Computer Tune-Ups

Remote System Administration

Computer Security & Remote Support
$45.99 1 pc-mac / 1 year

  • Direct Connection to All Endpoint Computers.
  • Secure Direct Access Portal
  • Administrator's PC Matic PRO Endpoint Suite
    • Superior Security
    • PC Matic Pro Adblocker
    • Automated PC Maintenance
    • Unlimited Computer Tune-Ups

All Quoted Prices on this website are before Houston Texas sales taxes.
**The "Premium Business Maintenance - Quarterly Plan" is maintenance service contract that is serviced monthly. All services including any onsite/offsite computer repairs regardless of time spent will be under this contract, no additional hours will be billed. The only exception is if and when Hardware/Software is required it will be billed separately. Hardware includes, but is not limited to the following items: computers, laptops, pc/laptop upgrades, hard drives, memory, printers, scanners, networking equipment, NAS, etc. The software includes, but is not limited to the following: Operating System upgrades, software specific to the needs of the business, etc.
++ Network Wiring full building installation outsourced billed and all networking equipment billed separately.

PC Matic Pro Endpoint Suite

Proactive Cybersecurity for Advanced Cyber Threats
Real-Time Protection. Ransomware Prevention. PC Matic Pro Adblocker.

PC Matic Pro Endpoint Suite HGMD Services

WHITELIST SECURITY

PC Matic Pro Endpoint Suite uses application whitelisting as its primary method of malware detection; however, the use of whitelisting goes beyond malware detection to include device authentication, Microsoft Office security, and more.

RDP CONTROLS

PC Matic Pro Endpoint Suite offers comprehensive RDP controls including the ability to enable and disable RDP sessions, schedule remote access permissions, generate reports including remote activity logs, and authenticate devices for remote access.

PERFORMANCE

PC Matic Pro Endpoint Suite is total automation of endpoint maintenance with powerful endpoint optimization for applications, Windows, and network settings. Consistently adding new features and improving reliability, so PC Matic Pro Endpoint Suite gets better over time.

Superior Security

PC Matic effectively stops what others cannot with the use of three advanced technologies: an automated whitelist, file-less script blocking, and brute force attack mitigation. In addition, the security software also includes patch management and driver updates, keeping known vulnerabilities patched before hackers can exploit them.

Adblocker with Fake Virus Scam Protection

Avoid invasive pop-ups and stop malicious ads in their tracks with the PC Matic Adblocker extension. PC Matic’s advanced technology also protects you from the fake virus scam, blocking it before it can lock down your web browser and cause panic.

DRIVER MANAGEMENT

PC Matic Pro Endpoint Suite is the world’s largest collection of hardware drivers. Making it the fastest and simplest way to ensure all of your endpoints start fast and stay fast without the hassle of you spending your valuable time tracking down missing drivers.

PC Matic Pro Adblocker

Avoid invasive pop-ups and stop malicious ads in their tracks with our Adblocker technology. With this technology, you won’t be disrupted by annoying pop-ups from undesirable and intrusive sites. Malvertising, or malicious ads, will also be blocked, keeping your data and PC secure from these attacks.

Automated PC Maintenance

PCs slow down the more you use them unless they are properly maintained. PC Matic’s optimization tools keep your PC running at its peak performance with scheduled scans cleaning out junk files and the accumulated data you do not need on your computer.

Get in touch

HGMD_logo

HigherGround Tech Support
Richard Hayden Wakeland
richard@hgtechsupprt.com
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Mailing Address
5300 Bayou Dr
Dickinson, TX 77539

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